REFUND POLICY
Order Cancellations
Due to our rapid automated fulfillment process, orders enter processing shortly after purchase.
If you wish to cancel an order, please contact us as soon as possible at info@volyrian.com. If your order has not yet been processed or dispatched, we will do our best to cancel it.
Once an order has been processed or dispatched, we may no longer be able to cancel or intercept it. If the package has already been dispatched, you must wait for it to arrive and, where eligible, follow the return process below.
Nothing in this policy limits any statutory cancellation, withdrawal, or other consumer rights you may have under applicable law.
Returns — Eligibility
To be eligible for a standard return, where returns are permitted under this policy, the following conditions must be met:
• You have received the item.
• The outer shipping bag may be opened.
• The inner product box and all bottles must remain completely sealed and unopened.
• You have proof of purchase.
Opened or used products are not eligible for a standard return, except where required by applicable law or where a valid claim is made under our 180-Day Money-Back Guarantee.
Items returned without prior authorisation may not be accepted.
To initiate a return, contact info@volyrian.com with your order number and reason for return. If your return is accepted, we will provide instructions on how and where to send your package.
United States
We do not accept standard returns for change of mind.
Exceptions apply where an item is damaged, defective, incorrect, where an order was fulfilled in error on our part, or where a valid claim is made under our 180-Day Money-Back Guarantee.
To request a return, contact info@volyrian.com with your order number and a detailed explanation.
We review each request individually and reserve the right to decline returns that do not meet the eligibility requirements of this policy.
If your return is accepted, we will provide instructions on how to proceed.
Return shipping is at the customer's expense unless the item is damaged, defective, incorrect, or otherwise required by applicable law.
Approved refunds are issued to the original payment method. Please allow up to 10 business days after the refund has been processed for it to appear on your account, depending on your bank or payment provider.
United Kingdom
Under applicable UK consumer law, consumers generally have the right to cancel qualifying distance purchases within 14 days of receiving the goods, subject to applicable exceptions.
To exercise an applicable cancellation right, contact us at info@volyrian.com within the statutory period.
Volyrian products are supplied in sealed packaging for health and hygiene protection.
Where permitted by applicable law, the statutory right to cancel may cease once sealed goods that are not suitable for return for health protection or hygiene reasons have been unsealed after delivery.
Opening the outer shipping bag alone does not affect your return eligibility. However, the inner product box and bottle seals must remain intact where the sealed-goods exception applies.
Return shipping is at the customer's expense unless the product is damaged, defective, incorrect, or applicable law requires otherwise.
Where a statutory refund is due, it will be processed in accordance with applicable UK consumer law.
European Union
Under applicable EU consumer law, consumers generally have a 14-day right of withdrawal from qualifying distance purchases, subject to applicable exceptions.
The withdrawal period generally begins when you, or a third party designated by you other than the carrier, receives the goods.
To exercise an applicable right of withdrawal, contact us at info@volyrian.com within the statutory period.
Volyrian products are supplied in sealed packaging for health and hygiene protection.
Where the applicable legal exception applies, the right of withdrawal may cease once sealed goods that are not suitable for return for health protection or hygiene reasons have been unsealed after delivery.
Opening the outer shipping bag alone does not affect your return eligibility. However, the inner product box and bottle seals must remain intact where the sealed-goods exception applies.
Return shipping costs are the customer's responsibility unless the product is damaged, defective, incorrect, or applicable law requires otherwise.
Where a statutory refund is due, it will be processed in accordance with applicable EU and national consumer law.
Damaged, Defective or Incorrect Items
Please inspect your order upon arrival.
If your item is damaged, defective, or incorrect, contact us as soon as possible at info@volyrian.com.
Please include:
• Your order number
• A description of the issue
• Clear photos showing the problem
If your claim is accepted, we will provide an appropriate remedy at no additional cost to you, in accordance with applicable law.
180-Day Money-Back Guarantee
In addition to your statutory consumer rights, qualifying 3-bottle and 6-bottle purchases of Volyrian Advanced Hair Complex are eligible for our voluntary 180-Day Money-Back Guarantee.
This is a performance guarantee designed to give eligible customers the opportunity to follow the complete Volyrian protocol before deciding whether it has delivered results for them.
To qualify for a claim under the guarantee, you must complete 180 consecutive days of consistent Volyrian use and comply with all eligibility and documentation requirements set out in the full guarantee terms.
A 3-bottle purchase provides a 90-day supply and includes eligibility for the 180-Day Money-Back Guarantee. However, customers who begin with a 3-bottle supply must continue their Volyrian routine for the full 180-day period before becoming eligible to submit a guarantee claim.
This means that additional Volyrian must be purchased after the initial 3-bottle supply in order to complete the required 180-day protocol.
A 6-bottle purchase provides the full 180-day supply required to complete the protocol.
Purchasing an eligible 3-bottle or 6-bottle bundle provides eligibility for the guarantee, but does not remove the requirement to complete the full 180-day protocol and satisfy all other guarantee conditions.
Single-bottle purchases are not eligible for the 180-Day Money-Back Guarantee.
If you complete the required 180-day protocol, satisfy the eligibility and documentation requirements, and do not see results, you may submit a claim for a refund in accordance with the full guarantee terms.
Full terms, eligibility requirements, documentation requirements, exclusions, claim deadlines, and the claim process are available at:
volyrian.com/pages/guarantee
Please review the full guarantee terms before purchasing if the guarantee is an important part of your purchase decision.
The Volyrian 180-Day Money-Back Guarantee is a voluntary commercial guarantee and does not replace, restrict, or otherwise affect any statutory consumer rights you may have.
Refund Processing
Once an eligible return or guarantee claim has been received, reviewed, and approved, refunds are issued to the original payment method.
For standard returns, refunds are processed after the returned goods have been received and inspected, subject to applicable consumer law.
For approved claims under the 180-Day Money-Back Guarantee, refunds are processed in accordance with the full guarantee terms.
After a refund has been issued, your bank, card issuer, or payment provider may require additional processing time before the funds appear on your account.
Please allow:
• Up to 10 business days for US refunds to appear after processing.
• Up to 14 days for UK and EU refunds, subject to applicable consumer law.
If more than 15 business days have passed since we confirmed that your refund was issued, please contact us at info@volyrian.com.
Contact
For cancellations, returns, damaged or incorrect orders, guarantee claims, or refund questions, contact:
info@volyrian.com
